Shipping policy

Thank you for shopping with VIKTOROVS. Specializing in premium tableware and daily dining utensils, our brand focuses on secure and standardized order logistics services. We aim to accurately process every tableware order, adopt professional shockproof packaging to protect fragile goods, and ensure all products are delivered to customers in flawless condition within standard shipping timeframes.

1. Order Processing Schedule

All confirmed tableware orders will undergo strict quality inspection, fragile-item reinforcement packaging and systematic dispatching within 1-3 business days after order confirmation, excluding weekends and local public holidays. Processing cycles may be prolonged during peak order seasons and large-scale promotional activities. Customers will receive official prompt notifications if notable shipping delays occur.

2. Shipping Fee Settlement Rules

Logistics and shipping fees for all tableware purchases are automatically calculated based on product quantity, packaging volume and shipping destination. All specific charges will be clearly displayed on the checkout page prior to payment, ensuring full cost transparency for every transaction.

3. Standard Delivery Duration

Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery periods are reference values rather than guaranteed timelines. Actual parcel arrival progress may be affected by courier operational delays, customs clearance audits, extreme weather, global logistical restrictions and holiday arrangements of destination regions.

4. Shipment Confirmation and Tracking Activation

Once your tableware order is fully packaged and dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive parcel tracking codes and logistics inquiry access.
Real-time tracking data and delivery status updates will normally be activated and available for customer self-check within 24-48 hours after the shipping carrier completes parcel pickup and system synchronization.

5. Shipping Address Liability Provision

Customers must verify and confirm the accuracy and completeness of recipient shipping information during checkout to avoid misdelivery, parcel rejection or transit loss. VIKTOROVS assumes no liability for delivery failures caused by incorrect or incomplete address details provided by customers. Any parcels returned due to address errors will incur additional reshipping fees borne solely by the buyer.

6. Lost and Damaged Parcel Handling

If your tableware parcel is lost during cross-border transportation, please contact our support team within 7 days of the expected delivery date to launch a professional logistics investigation. For orders arriving with chipped, cracked or damaged tableware and packaging due to transit collision or extrusion, please submit a service request within 48 hours of delivery with clear photos of defective products and original packaging. Our team will review the case and provide efficient solutions promptly.

7. Tableware Maintenance Liability Exemption

Each tableware product is equipped with exclusive maintenance and usage guidelines for daily cleaning, disinfection and storage. All dining utensils must be used and maintained in accordance with official product specifications. VIKTOROVS is not responsible for product breakage, corrosion, surface wear or functional damage caused by improper cleaning, high-temperature disinfection, private modification or user misuse.

8. International Customs Regulations & Official Contact

Cross-border shipments of tableware products may be subject to import duties, customs taxes and additional clearance fees in accordance with local regulatory policies of destination countries. All such supplementary charges are the sole responsibility of customers and are not included in product prices or standard shipping costs.
For any inquiries regarding this Shipping Policy and your order logistics status, please reach out to our professional customer service team via the official details below:
Trade Name: VIKTOROVS
Phone number: +371 67352292
Email: info@fluxzynora.shop
Physical address: Rinka, bld. 11 Riga Latvia